Wall Street Journal on Managing
the First Hundred Days
Enclosed is a piece about Stybel Peabody's Managing the
First Hundred Days (sm), based on our consulting with a CEO of a health care
system. The "How to Manage Me" model was eventually adopted
by the United States Department of the Treasury for all new executives hires.
For more information, contact Stybel Peabody Lincolnshire
at 617 594 7627.
Job Candidates Get a Manual From Boss: 'How to Handle Me'
By JOANN S. LUBLIN
Staff Reporter of THE WALL STREET JOURNAL
A hospital executive's long hunt for a vice president of performance
improvement unexpectedly improved his performance, too.
Ron B. Goodspeed, president and chief executive of Southcoast Hospitals Group
here in Fall River, Mass., assembled an "owner's manual" about
himself shortly after launching his search early last year.
The one-page document, based on a self-assessment and input from associates,
was designed to offer tips to the new VP on how to work for the man who
oversees three hospitals and 5,000 employees in the nonprofit Southcoast
Health System. But compiling and circulating his candid sheet also taught the
56-year-old Dr. Goodspeed a lot about his managerial assets and liabilities.
As the new-year begins, we all yearn to be better at what we do. This unusual
approach shows how continual, honest feedback can bolster chances for
An owner's manual
"is a relatively simple and inexpensive technique to reduce the risks of
failure in filling a position, while potentially increasing the effectiveness
of a hiring manager," says psychologist Laurence J. Stybel , co-founder
of Stybel Peabody & Lincolnshire, a Boston career-management firm.
Dr. Stybel proposed the idea of the manual to Dr. Goodspeed and some other
clients after he noticed that even a $25 tape recorder comes with detailed
operating instructions. "I thought wouldn't it be nice if managers came
equipped with an owner's manual that said, 'Here's how to turn me on. Here's
how to turn me off. And warning! Here's what will get you in trouble,' "
the executive coach recalls.
Dr. Goodspeed, a burly internist with a reddish-brown beard, embraced the
manual concept because he has long pursued performance critiques from
superiors and subordinates. "It sounds trite and apple pie," he
explains. But "I want to do a really good job."
The hospital chief wrote his "how to manage me" manual in May while
trying to recruit an outside physician for the vacant post. The document told
the future vice president, "Ask me to 'get to the point.' Hint: If I use
analogies that are not clear, please ask me to be more concrete."
In addition, the manual instructed the newcomer to warn Dr. Goodspeed if he
was "charging down the wrong path." He also advised him or her to
supply more rather than less information, and not to test the waters before
Dr. Goodspeed shared his draft with five colleagues, then beefed it up. Chief
Operating Officer Robert Millen, for instance, knows his boss has qualms
about a proposed project when he starts challenging statistics. So at Mr.
Millen's suggestion, the CEO inserted this line: "I can sometimes refer
to statistics and research data when I am uncomfortable with an idea."
The revised owner's manual impressed external prospects. One doctor "was
just blown away that somebody would share that at the start of a potential
relationship," says David DeJesus Jr., human-resources vice president for
Southcoast Health System.
The VP search dragged on until late fall. Meanwhile, formerly timid
lieutenants emboldened by the Goodspeed manual started to question their
leader more during meetings. They asked him to curb his verbosity and clarify
his points. Some staffers say the requests also improved Dr. Goodspeed's
effectiveness by forcing him to take stands faster than usual.
Such real-time feedback "keeps you on track -- as opposed to learning a
year later that you got off track" during an annual performance review,
Dr. Goodspeed says. He peruses his manual, tucked inside a small leather
binder, almost every day as a reminder to avoid rambling, seeking too much
data or always using analogies.
In November, Dr. Goodspeed decided to fill the vice presidency with insider
Patrick Gannon, a hospital pharmacy and respiratory-care director who had
handled some of the post's duties on an interim basis. Dr. Goodspeed gave the
finalist the owner's manual two days before he gave him the job.
Mr. Gannon read the document several times. "This is really very helpful
because it saves a lot of time figuring out what the boss thinks of
things," he remembers thinking. "My respect for him went up a
notch. I said, 'Wow!' "
The 46-year-old official heeded the manual's instructions to confront his
superior's shortcomings. And Dr. Goodspeed continued to refer to it himself.
At one meeting, he says he found himself "talking around"
something. "As you'll recall from the owner's manual, this means I'm
having trouble understanding what you're trying to do," the doctor told
Mr. Gannon. Mr. Gannon immediately proposed a more specific action.
The new vice president intends to write his own manual for employees
reporting to him.
"As a measure of success," says Mr. Gannon, "you could say
that Ron's work inspired me to think and act along similar lines -- a true
reflection of his leadership abilities to inspire others."
Updated January 7, 2003